When a Meta ad account is disabled, delivery will not resume until the restriction, billing issue, verification request, or policy concern is addressed in the account's status message. Do not create replacement accounts to bypass a restriction.
Check the exact status first
Open Account Overview or Account Quality in Meta Business Suite and read the exact reason attached to the ad account, business, Page, or user.
Fix it in Meta Business Suite
Follow these steps in order. If a setting is locked, stop and check the account role or asset ownership before rebuilding the campaign.
- Open Account Quality and select the affected asset.
- Complete any requested identity, business, or payment verification using accurate business information.
- Resolve the specific policy or payment issue shown in the notice.
- Use the account's review option when it is available and provide only the requested information.
Verify before changing the campaign again
Use a fresh status check after saving. Avoid raising the budget, changing the audience, and replacing the creative until the original issue has cleared.
- Confirm the account status changes from disabled or restricted.
- Check that you still have the required ad-account role.
- Resume existing campaigns only after the account is eligible again.
THE TAKEAWAY
Fix the stated error first, then change only one campaign variable at a time so you can see what actually resolved it.